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Artistry’s Operational Management Service (OMS) offers proactive intervention, monitoring and management of the mission critial solution suites 24 hours a day, 365 days a year. OMS employs a cohesive set of best practices supported by comprehensive implementation, monitoring, management and measurement tools to ensure your applications are continuously available and consistently perform at their best. OMS is a modular set of monitoring, management, reporting and problem resolution services that offers clients the flexibility to choose the right level of service to meet their operational requirements.
Our Healthcare Managed IT Service Categories Include:
Professional Services – Artistry’s Managed Services is known for its comprehensive list of Information Technology consulting capabilities specifically focused on health care providers, including strategic planning, migrations, system integration, IT audit services projects and IT program management. Our IT professionals will assess your IT infrastructure, policies, processes and key IT performance indicators and how they support your overall IT strategy. As a managed service provider we understand how to mitigate IT risks while aligning with your budget and goals in a healthcare environment.
Remote Infrastructure Monitoring and Management – We have invested a significant amount in proactive monitoring and management tools that can diagnose the status of all your devices, networks and backup capabilities. We use our wide selection of IT management tools to notify you and/or resolve problems. We also act as a “single source” that can own all of your problems and manage your vendors to a successful resolution of an incident. Experienced staff using our advanced IT tool-sets will get quicker results, lowering your maintenance costs and reducing the impact of network/server outages.
24×7 Help Desk, Service Desk – This is where it all comes together. Our U.S. based Help Desk is staffed by a team of IT Professionals that have attained some of the highest first level resolution (FLR) rates in the industry. Have your talented IT team focus on your critical business objectives and not “basic” Help Desk” activities. Incidents are documented and added to our knowledge base in order to be tracked and used to proactively manage recurring problems.
We go beyond monitoring to ensure that critical applications are accessible and performing at their highest levels. We actively participate in a client’s system environmental changes, provide system parameter tuning and aid in application file management. Our technical expertise ensures that you experience the best possible user response times, optimal user access and data recovery capabilities.
Monitoring and management options are available for operating systems (Windows, OpenVMS, AIX, HP-UX and LINUX), Oracle RDBMS, as well as Citrix and Cerner applications.
The Artistry Advantage
We offer our clients a total approach solution. Our team of technology experts originate, design, integrate and support the broad spectrum of operational management services. We understand our clients’ need to create an IT environment that protects clinical data and provides stability.