Advisory and program/project leadership services for the health system market involve providing strategic guidance and direction to organizations seeking to implement digital transformation initiatives, improve patient engagement, and optimize their electronic health record (EHR) and enterprise resource planning (ERP) systems. The following is a breakdown of the core services offered:
- Digital Transformation: This is the initial phase in a health system’s digital journey and is complementary to the Digital Health services offered. This service involves helping health systems and hospitals develop and implement a comprehensive digital transformation strategy that aligns with their business objectives, identity, objectives, and goals. This includes conducting a needs assessment, developing a roadmap, identifying key performance indicators (KPIs), and recommending technologies and tools to optimize operations, improve patient outcomes, and enhance the overall patient experience.
- Digital Front Door: This service involves designing and implementing a digital front door solution that enables patients to access care and services online. This includes developing an online portal or mobile application that allows patients to schedule appointments, access medical records, communicate with providers, and make payments online.
- Patient Engagement: This service involves developing and implementing a patient engagement strategy that enhances the patient experience and improves outcomes. This includes developing patient education materials, leveraging patient feedback to improve care, and developing a patient-centric culture within the organization.
- EHR and ERP Optimization: This service involves optimizing the organization’s EHR and ERP systems to improve efficiency, reduce costs, and enhance patient care. This includes conducting a system assessment, identifying opportunities for improvement, developing a roadmap for optimization, and overseeing the implementation process.
- Vendor Selection and Contract Negotiation: This service involves assisting health systems and hospitals in selecting the right technology vendors for their needs and negotiating favorable contract terms. This includes conducting vendor research, developing vendor selection criteria, managing the RFP process, and negotiating contract terms that protect the organization’s interests.
Overall, these advisory and program/project leadership services are aimed at helping health systems and hospitals leverage technology to improve patient outcomes, enhance the patient experience, and optimize their operations while improving clinical outcomes, care continuity, and bottom-line performance.